Collaboration is at the heart of every interaction with our clients. It influences the way we behave, the way we communicate, the way we help our clients transform. Customer dialogue and feedback is taken very seriously.
Our client relationship management process is a key factor underpinning our strong client relationships. Our aim is to deliver our service ‘On Time and above Client Expectation’. Clients are asked early in the engagement to indicate their main expectations from our services based on a set of relevant indicators related to the type of service provided, the nature of the working relationship, knowledge sharing and qualitative factors. Our process ensures that we understand our clients’ aims and objectives; it provides feedback throughout an engagement on those areas where we are doing well and, just as importantly on those areas where we need to apply improvements. Unicorn intends to increasingly take into account the CR & Sustainability impacts of any projects carried out with clients.